Operations Coordinator

Whitehorse, YT

Job Description

The Operations Coordinator is responsible for the strategic direction and leadership of overall operations, which includes overseeing administrative, lubricant, and yard duties.  The successful candidate will effectively and efficiently manage the development and direction of branch personnel to drive the growth of revenue, productivity, and promote high quality customer satisfaction. They will build relationships and ensure the integration of strategic plans with company operations.

The Operations Coordinator will work in conjunction with the Fleet Coordinator to align branch operations with trucking logistics, as well as forecasting future developments, working to ensure that customer satisfaction is held at a high standard, while maintaining a proper fleet efficiency.

The Operations Coordinator will provide orientation and training for new and current employees; along with filing any appropriate documents to governing bodies regarding OHS, TDG, WCB, etc.

The Operations Coordinator will support the Area Manager in business development, customer maintenance, special projects, and administrative functions as required.

Essential Functions

  • Plan, and direct the daily operations of the branch.
  • Manage staff and assign duties.
  • Study trends to determine Client demand, potential increase in volumes.
  • Develop Branch team to fulfill Client requirements.
  • Maintain various reports on a daily, weekly and monthly basis.
  • Keep lines of communication open between Head Office and Branch.
  • Review and maintain inventory procedures.
  • Solve customer complaints
  • Facilitate resolution of issues/problems between branches and/or departments.
  • Problem solving all customer issues.
  • Ensure that all reporting employees adhere to company policies and procedures.
  • Assist Health and Safety Manager and Whitehorse Safety Representative with safety and health projects and initiatives; report on WCB incidents and assist with Emergency Response Team.
  • Conduct Safety meetings with drivers, dispatch and operations personnel and report on results. Follow up on all points to ensure matters are resolved in an appropriate and timely manner. ​
  • Mentor employees as required
  • Maintain and update files for all branch functions.
  • Coordinate building repairs, maintenance, snow removal for the branch office and cardlocks
  • Review of all vendor invoices for AP approval.
  • Act as a local liaison for the billing department.
  • Ensure all customer accounts and ship-to locations are set up in accordance with company policy.
  • Oversee collections
  • Ensuring the coordination of monthly accurate inventory is completed.
  • Manage fuel dye inventory for BC customers.
  • Review all employee timecards, compare drivers’ hours to log books
  • Ensuring cheque and cash deposits are done daily.
  • Performs all other duties as required by verbal or written instruction.


  • Customer Focus
  • Communication
  • Team Work
  • Quality Orientation
  • Time Management
  • Adaptability/ Flexibility
  • Creative and Innovative Thinking
  • Decision Making and Judgement
  • Planning and Organizing
  • Problem Solving

Personal/Professional Attributes 

  • Displays integrity and a high ethical standard
  • Respectful of others
  • Positive attitude and energy
  • Leads by example
  • A coach and mentor; helps others to succeed
  • Open to innovative ways of doing things
  • Continuous learning mindset
  • Looks for solutions instead of blame
  • Cultivates team knowledge sharing and trust
  • Approachable and team focused

Supervisory Responsibility

This position supervises drivers and office staff.

Work Environment
While performing the duties of this job, the employee regularly works in an office/field setting. There may be a need to attend to situations on work sites.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. Exposure to noise, dust, odors, fumes and oils may occur. The employee is frequently required to stand, talk and hear. Lifting or moving up to 70 lbs may be required.

 Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Some overtime and after hours’ work may be required.

Local travel to various worksites and customer premises may be required.

Required Education and Experience
High School diploma, G.E.D. or equivalent and 3 or more years previous management experience in a technical environment with proven leadership abilities

Preferred Education and Experience
Post-secondary Education with a focus in business management.  A minimum of at least 3 to 5 years’ previous and related experience in oil and gas industry along with Class 1 driver’s license with experience in logistics coordination would be considered an asset.


Working For AFD

AFD Petroleum Ltd. offers its team members competitive wages, paid training programs & educational reimbursement, future growth opportunities and an exceptional benefits package.

Get your career moving in the right direction and apply today.